Superbet Support is the platform whose role is to be the main

project info

LOCATION: Romania

INDUSTRY: Lorem ipsum

DOMAIN: Client support

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

the challenge

The technical challenge was to use the limited technical capabilities of Zendesk in order to implement the new design of Superbet Support in Romania and Poland while enabling:

Good user experience throughout the platform, taking into account the types of content available
Flexibility for the admin user to be able to configure issues independently in Zendesk

the solution

The solution was a combination of both efficiency and pleasant experiences and processes for the users:

We have implemented the new theme design
We have identified solutions to overcome Zendesk technical limitations

our contribution

SERVICES: Backend development / Frontend implementation

FEATURES: Content structuring / Real-time map implementation / New branding design implementation

TECH STACK: Zendesk / Bootstrap 4 / HTML5 / CSS3 / Javascript / jQuery

Partnering with Genuineq was a game-changer for our business. From day one, their team brought not just technical excellence, but a deep understanding of the entrepreneurial mindset. They didn’t just build our product — they challenged assumptions, refined our vision, and helped us bring a truly market-ready solution to life.

Samantha Reed, Co-Founder & CEO, SUPERBET

check our projects

web appSuperbet

landing pageidEA

landing pageWe can (Putem)

web appe-Sense

let's build something amazing

We are a team of skilled specialists, from tech experts, app and web developers, front-end and back-end developers, to business strategists and UI/UX designers who love to build mobile and web apps.